Refund policy

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English Version

Refund Policy

We offer a conditional 90-day money-back guarantee from the delivery date. To qualify:

Daily use of the product must be documented through short daily video clips.

The amount used each day (capsules, milliliters, etc.) must be shown in the video or recorded in a dated log.

Claims must be submitted within 90 days of the order being marked as delivered.
Proof of purchase and usage logs/videos may be required to confirm eligibility.

The guarantee covers the product price only and excludes original shipping fees.
Return shipping costs are the customer’s responsibility unless otherwise required by law.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate and resolve the issue promptly.

Processed Orders

Once an order has been placed and processed (payment captured and fulfillment started), it is no longer eligible for cancellation, returns, or refunds.
A product is only eligible for a refund if it has been used as directed and you meet all of the conditions of our money-back guarantee outlined below.

Exchanges

The fastest way to receive the item you want is to return your current item. Once approved, you may place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have 14 days to cancel or return your order for any reason. Items must be in original condition with proof of purchase.

Refunds

We will notify you once your returned item has been received and inspected, and inform you whether the refund was approved.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note: your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since approval without receiving your refund, contact us at:
contact@darinastore.com